FAQs

Below we’ve addressed some of the most frequently asked questions about online casinos. For more information, we suggest taking a look at some of our other casino articles.

What types of online casinos are out there?

Online casinos usually offer two types of casinos: a download version and an instant play flash version (no-download casino), but some casinos only have one type for players. Casinos may also have a live casino where you can play certain games like roulette and blackjack with real dealers.

Are online casinos legal?

Online casinos are legal for players ages 18 & up. However, some countries have laws that restrict banks from processing money to and from casinos (e.g. the U.S.). Because of these laws, some casinos won’t accept players from specific countries.

What are my chances of winning at an online casino?

With every casino game, all casino games are negative expectation games, meaning there is some kind of house edge. However the edge varies for each game and some games are known to have a lower house edge than others, such as blackjack & video poker, but they require more skill.

What’s the best way to choose a casino?

Find out as much information as possible about the casino before you begin playing for real money. Visit our casino reviews articles to find more information about the what the casino offers including its games, software, support and welcome bonuses.

How can I deposit money at a casino?

The majority of online casinos offer players numerous payment methods for depositing money. These options include major credit cards (e.g. Visa, MasterCard), e-wallets (e.g. NETELER, Moneybookers, Paypal), and bank transfers.

How long will it take after depositing before I can play?

This depends on both the casino and the payment method you choose. Most payment methods are processed and received immediately after and you can begin playing very quickly. However there are some payment method, like wire transfers or bank transfers which can take a few days to be processed. Inforamtion regarding specific payment options should be easily accessible on the casino’s main website.

What’s better download version or instant play?

Many casinos offer players a downloadable version and an instant play version. There isn’t that much difference between the two except you can play immediately online without having to install any software. However, the download version may have a larger selection of games to play, though this varies by casino. Try to preview the games before you choose a version and then decide.

How can I find out if a game or casino will work on my operating system?

The casino should say on their website which operating systems they’re compatible with. All casinos are will work on Windows. The majority of instant play versions of games & casinos are now compatible for Mac users and often times work on Linux as well.

Can I play games for free?

Yes. There’s usually a free mode or play money option for both downloadable and instant play casinos. Usually you have to register before you play, but some casinos will let you play for free without registering.

How do I know the games aren’t fixed and that the spins and hands are random?

All legitimate online casinos use a Random Number Generator (RNG) developed by the software provider of the casino’s games, which guarantees that all outcomes of spins, rolls of the dice, and shuffling the cards are random. Many casinos have their RNG assessed and certified by a third-party testing agency (e.g. Technical Systems Testing), which will then award them a stamp of approval or certificate declaring that the RNG was tested and is properly working.

How can I learn the payout percentage for a game?

Many casinos will publish the payout percentages (expected returns) for their games on their website. Usually, the percentage is an average of all of their games or a variety (e.g. slots, video poker, table games, poker games…). If the casino had their games reviewed by an accredited testing institution, you’ll see a seal on the bottom of their site, indicating that they comply with fair gaming standards. The seal may link to a published report on the payout percentages. If you don’t see the payout percentage on the site, you can contact the casino’s customer service team and ask them for more information.

How can I tell that a casino is safe?

Most casinos take certain measures to prove to players that their services are both safe & secure. Find out about these methods in our article on safe casinos. A few things to look for: where the casino is licensed? Who is their software provider? Are they accredited e.g. by eCogra

What types of bonuses do the casinos offer?

Nearly all casinos offer a welcome bonus to new players. They may also have a bonus for using a specific payment method, for referring a friend to the casino, a bonus for playing a specific game (usually slots), a bonus for high rollers, and loyalty bonuses for returning customers.

What is the welcome bonus?

The welcome bonus is usually at least 100% the initial deposit. There’s always a minimum amount, like $10 or $20 and a maximum deposit. This will be listed in the terms or even in the bonus itself. For example the welcome bonus will be written as 200% up to $200 (the maximum amount you can make in one deposit).

What is a wager requirement?

The wager requirement is also referred to as a bonus requirement or a playthrough demand. This is the amount of money you have to wager (bet with) in order to obtain a casino bonus. Often this will be described as 20 or 30 times the sum of the bonus and deposit, e.g. 20x (B+D). It could also be a numer multiplied by just the bonus, like 35 x the bonus.

This glossary of casino terms will also help give you a better understanding of online casinos